Privacy policy

Peddler enables users of Peddler.com to be in control of their personal data. As a user of Peddler you have the control over the privacy of personal data that is captured by our services. We take your privacy very seriously.

Protecting our Peddlers by creating a safe and transparent platform is crucial to our team. We never sell personal data and we adjusted our services to be strictly compliant to the EU General Data Protection Regulation (GDPR). According to the new law this Privacy Policy has been updated 25 May 2018. Check out our compliance page GDPR Compliance for additional information.

For the purpose of this Privacy Policy, personal data is all data that can be traced to you as an individual such as your name, phone number, address or e-mail address. Data such as your IP address or Peddler customer number is considered personal data as well, and other data that is unique to you, such as your Peddler order history or browsing habits. This document will tell you about what we collect and how exactly we use that information.

What do we collect?

In order for you to create an account on Peddler.com and use our services, we need to collect and process some information to make sure we have everything we need to provide the best possible service to you. Depending on how exactly you use Peddler (either as a User (a.k.a. a Peddler) or as a Peddler and a Retailer), that may include:

• Information that you provide by completing forms on Peddler, such as your name, email, geographic location and postal addresses, telephone number, country of residence, login and password details. We will ask for this information if you register as a user of the services, subscribe to our newsletters, upload or submit any material through Peddler, or request any information.
• Details of any requests or transactions you make through the services.
• All payment information you submit is collected and used by our payment processors in accordance with their own privacy policies (https://www.mollie.com/). Peddler doesn't store your sensitive payment details information apart from the last four digits of your account, expiration date, and country
• Information about your activity and interaction with Peddler (such as your IP address, the type of device or browser you use, and your actions on the site)..
• Communications you send to us (for example, when you ask for support, send us questions or comments or report a problem).
• Information that you submit to Peddler in messaging other users.

What do we do with your information?

We use the info that we collect for the following reasons:

• To keep your account secure and stop the wrong people from getting hold of your information;
• To enable us to provide you with the best service, to improve, promote, and protect our services;
• To set up your account, contact you and customise your experience on Peddler (for example, to show you things we think you might like);
• To track use of the services so that we can continually improve Peddler.

How is this information shared?

Information that is shared publicly

When you create an account, we create a basic profile page for you on Peddler, containing your account name and the date the account was created. Whenever your account name appears on Peddler (for instance, when you like a product or create a Crowd), people can click your account name to see your profile. Here are some of the things that will be publicly viewable on your profile, or elsewhere on Peddler:

• The account name and the date of its creation;
• Any information you choose to add to your profile (like a profile picture, bio or your location); Please note that each Peddler's profile lists other Peddlers who follow them. We advise that if you don't want others to see your name or profile image on another Peddler's profile then it's better to choose an account image or username that is not identifiable (e.g., KittyPurry07).

Info that we don't share publicly

The following data will not be publicly displayed or revealed to other users:

• Any payment information you provide, other than the payment method and associated risk analysis payment fraud.
• Your password;
• Your IP address;
• Your phone number and address, is shared temporarily with the retailer you purchase from to allow them to communicate with you and provide the best possible service. Retailers may not use your phone number for any other purposes such as marketing
• Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem).

We never post anything to your Facebook, Twitter, or other third-party accounts without your permission.
We do not sell your data - that's just not our style. Trust and transparency are at the very heart of what we do.

Info that's shared with trusted third-party services

We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect Peddler's Services (like when we partner with payment processors, or courier services). When we share data with third-party services that support our delivery of Peddler, we require that they use your information only for the purposes we've authorised, and that they protect your personal information at the very least to the same standards as we do. We may also share information that's accumulated but made anonymous in a way that doesn't directly mention or allude to you personally.

The third parties we currently work with are MolliePay, Google Analytics, Google Ads, Facebook Ads, Sendgrid, MessageBird, Intercom.io, and Hubspot. For additional information how to opt-out from these third party services, check out our Opt out / Do not track section.

How do we keep your info save and how long is it kept

We are very careful and take many measures to protect your personal data. Both on an technical and organizational level. Our team is daily embedded with keeping your data secure in our systems and search for vulnerabilities. We enhance a strict data access control, meaning that your data is only accessible to employees who need this to execute their work. The data is kept in our secured system unless you request to be forgotten by Peddler. When we share your details with third parties (as listed above) to do things like process a payment transaction, we ask that they treat your data just as carefully as we do. If you feel that this is not happening, please let us know by contacting us on [email protected]

Removing your account

To have your account removed from Peddler, please contact [email protected] your account will be completely deleted within 30 working days. We may retain records of your purchases to comply with authorities and tax regulations.

Info we share to protect Peddler & comply with the law

We want to ensure that we are protected and that we are complying with the law which ultimately helps us to ensure we can continually provide the best service to our Peddlers without any issues. We do reserve the right to disclose personal information when we believe that doing so is within reason to comply with the law, to prevent fraud or abuse or to protect Peddler's legal rights.

Email & SMS Notifications

We will send you emails & SMS notifications relating to your transactions on Peddler. You will also receive certain marketing email communications if we think they are of genuine interest to you in accordance with your preferences, but only if you opt-in! If you create a profile on our site with your email or social media account without giving explicit permission to email you, we will not use this data to contact you for any marketing purposes.

We want to communicate with you only if you want to hear from us. We've always believed in protecting our user data and using it to create the best experience possible on Peddler which includes getting incredible deals on incredible brands. We hope you stay part of the Peddler community to continue receiving these deals and our full services. We try to keep emails to a minimum and give you the option to opt-out at any time of any marketing communications we send if you feel it's a bit much.

However, remember silence isn't permission, so if we don't hear from you, we won't be able to continue sending you exclusive deals and customized content. Opt-in on our website to stay up to date. And if you're already part of the email list, make sure you look out for our email and update your preferences!

Access to your information

To modify or delete the personal information you've provided to us, you can log in and update your profile or delete your account. We may still keep a hold of anonymised information as required by law.
SAR: Subject Access Request

If you like, we can give you a copy of all the personal information about you that we hold, you just need to make a formal request for this. You are now able to formally request the following information:

• What personal information is being processed
• For what reason we process this information
• Who has access to this information
• How the information is used in automated decisions
• What processes are using this information

Please send your request to [email protected]

Basically

People under 18 (or the legal age in your jurisdiction) are not permitted to use Peddler on their own, and so this privacy policy does not apply to them.

Information that you submit through the services of Peddler may be transferred to countries other than where you reside (for example, to our servers in the Netherlands). We will ensure at all times that your information is protected in accordance with this privacy policy.